Dispute Resolution Policy

Steps

1. Direct messaging — parties are encouraged to message each other

first through the platform inbox.

1. Disputes desk — if direct messaging fails, open a dispute. A

Disputes officer triages within 2 business days.

1. Mediation — the officer proposes a mediated settlement based on

contract, evidence, and platform policy.

1. Arbitration — unresolved disputes above ₦5M go to arbitration

under the Lagos Court of Arbitration International Arbitration Rules.

1. Litigation — preserved as a final option in the courts of the

project's state.

Evidence we rely on

• The original offer materials at the time of investment.
• The audit log of all decisions and interactions.
• Document fingerprints and any subsequent changes.
• Project milestone evidence (Vault Media, sign-offs).

Refund and remedy

• Documented fraud → full refund + platform fees waived.
• Misrepresentation → mediated settlement; refund range typically

60–100%.

• Genuine project failure (no fraud) → escrow returns the

unreleased balance; investors share the remainder pro-rata.

• Force majeure → losses shared pro-rata according to the offer

documents.

Timelines

• Acknowledgement: 1 business day.
• Triage: 2 business days.
• Officer initial finding: 10 business days.
• Mediation outcome: 30 business days.
• Arbitration: per LCA-AR timelines.